Freddie's Taxi
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1-7 seater taxi
Larger, Smaller And Executive Vehicles Available On Request
Important information

Important information! Please read

When booking, please specify the space and capacity you will require (including luggage if applies) so we can select the best vehicle for you. We have a range of vehicles up to 7 seats, or larger on request. There's no guarantee that your desire vehicle will be available but this way we will never send a smaller one than the one you order.

Terms & Conditions of Hire

Bookings

For a guaranteed service we ask for 24-hours’ notice for all bookings. Please call 07855 551 486, email freddies.taxi@gmail.com or fill in the contact form to check for availability. A call of enquiry does not constitute a booking unless agreed by both Freddie’s Taxi and the client.

For taxis that have been booked, but not paid for in advance, to pick-up at airports we request the client calls the office after their flight has landed so we can dispatch a taxi.

For insurance purposes all bookings must be made via our telephone number or through our website and not through individual drivers.

Fixed price bookings are only valid to or from Chipping Ongar.

To establish contact with clients a passenger’s mobile number is required at the time of booking. Freddie’s Taxi does not store or share any private details, such as phone numbers or credit / debit card details, with any third parties.

Luggage

Freddie’s Taxi reserves the right to cancel any booking where a passenger has excess luggage which would make the taxi unsafe for road travel.

Passengers are responsible for their own luggage – but our drivers will assist with heavy baggage wherever possible. Freddie’s Taxi does not accept liability for any damage or loss of luggage.

Taxis and Travel

As per UK law smoking in the taxi is not permitted.

Drinking alcohol in the taxi is not permitted. If a valet service is required due to alcohol induced illness a £90 charge will be issued to the passenger to compensate for cleaning and any loss of earnings.

Our drivers reserve the right to refuse a passenger entry to the taxi, or request a passenger to leave the taxi, if his / her conduct could be deemed as unsafe for the driver.

Passengers will be charged accordingly for any damage they have caused to the interior or exterior of the taxi.

If you have cause for complaint we advise you discuss the issue in the first instance with the driver. To make a formal complaint please contact Freddie’s Taxi in writing within five working days of your journey.

Limitations of Liability

Freddie’s Taxi and its third party drivers cannot be held responsible for any financial or professional loss, missed travel connections (including but not limited to flights and trains) due to the late or non-arrival of the taxi at the pick-up or drop-off address at the booked time. This shall apply to all cases including adverse weather, prevailing traffic conditions or any other unforeseen circumstances even if Freddie’s Taxi had been made aware of the possibility of the Customer incurring such a loss.

Waiting Charges

The first 10 minutes of waiting time are free but after that a charge of £6.00 per 15 minutes or £24.00 per hour will apply on social events and occasions only at the driver’s discretion. We do not charge waiting time for airport, cruise port or national rail pick-ups.

Cancellation Policy

To cancel a booking please fill in the contact form with your booking details, email freddies.taxi@gmail.com or contact us on 07855 551 486. All bookings that are cancelled 24 hours in advance will be fully refunded, however please note that the credit card transaction fee x 2 will not be. Bookings cancelled between 12-24 hours will receive a 50% refund minus the credit card transaction fee x 2. Bookings cancelled within 12 hours are not eligible for a full refund.

Without prior notice Freddie’s Taxi reserves the right to change, amend, add to or remove these terms and conditions whenever it is deemed necessary.


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